Mr. Natuar Banka is one of the few entrepreneurs who went the extra mile to set up Welcome Resorts in 2020 in Sambalpur, Odisha. He is committed to providing the best amenities to guests for a unique and memorable experience in the pristine natural surroundings of Sambalpur. Since then, he has never looked back in taking his brand, Welcome Hotel, to the next level, making it a hot tourist destination for many tourists.
1. Can you provide us with a brief overview of Welcome Resort and its history in Sambalpur?
Inaugurated in 2020, The Welcome Resorts made history as Western Odisha’s pioneering two-star hotel. It stands as a testament to the region’s burgeoning hospitality industry, offering guests a unique and affordable lodging experience. With its innovative approach, The Welcome Resorts has set a high standard for future developments in the area’s tourism sector.
2. What inspired you to start a resort in this particular location?
To immerse oneself in the splendor of nature, enveloped by a pristine forest reserve and nestled amidst gentle, picturesque mountains. This setting offers a truly immersive encounter with the natural world, where one can revel in the serene and unspoiled beauty of these lush landscapes.
3. Could you share the unique features or services that set Welcome Resort apart from other establishments in the area?
Our resort boasts a range of top-notch amenities to ensure an exceptional stay for our guests. From electric golf carts for convenient exploration within the premises to a stunning swimming pool featuring a refreshing rain dance area, disco, and both indoor and outdoor gyms. Additionally, we offer a spa for relaxation and a scenic walking track for those seeking leisurely strolls amidst our beautiful surroundings.
4. How do you ensure a memorable and enjoyable experience for your guests at the Welcome Resort and what strategies have you employed to maintain the quality of customer service and guest satisfaction?
Our unwavering commitment is to cater to our guests’ preferences, ensuring their utmost enjoyment during their stay. We diligently uphold the highest standards of hospitality, encompassing cleanliness, hygiene, delectable and nutritious cuisine, and a pristine environment. By adhering to these hotel norms, we create an environment where our guests can fully savor their experience at our resort.
5. Can you describe the types of accommodations and facilities available at the resort?
Our resort offers diverse accommodation options, including Jungle View, Garden View, interconnected rooms, and luxurious Suites. Beyond lodging, we provide an array of facilities: two distinct restaurants, the spacious Konark hall accommodating 500 to 1000 guests, Mantra hall and Veg Factory for smaller gatherings of up to 100 people, two private lounges accommodating 20 individuals each, and expansive lawns and gardens suitable for gatherings of over 1500 people.
6. What steps have you taken to promote sustainability and responsible tourism practices within the resort?
Embracing sustainability, we make conscientious choices in our cleaning products, prioritizing minimal environmental impact. Our practices include water conservation, energy efficiency, waste reduction, recyclable packaging, and reduced plastic use. We also preserve flora and fauna and maintain an STP plant, converting sewage water into clean water. Additionally, we aim to enrich guest experiences by showcasing our rich culture and heritage.
7. How do you manage and train your staff to deliver exceptional hospitality to guests?
Our commitment to excellence extends to staff development. We provide comprehensive training to our team members, imparting valuable skills in guest management, etiquette, demeanor, and body language when interacting with guests. Furthermore, we nurture their professional growth within the hospitality industry, fostering a culture of continuous learning and improvement.
8. Could you discuss the safety and security measures you have in place for the guests and staff?In terms of local attractions and activities, what do you recommend to guests who want to explore the Sambalpur area?
The management of property and guest safety at hotels, motels, and entertainment venues is known as hotel security. It entails practises, controls, and personnel that guarantee visitors’ security at and around the event, as well as the safety of their belongings and vehicles. We advise seeing the Hirakud Dam, the Hirakud Dam water park and water sports area, the Left and Right Dykes, the Debrigarh Wildlife Sanctuary, the Samleswari, Huma, and Ghanteswari Temples, the Deer Park, and the Budharaja Temple among other places to visit in Sambalpur.
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