Dikhyaa Mohanty 
In accordance with the Odisha Right to Public Service Act (ORTPSA), Chief Secretary Manoj Ahuja has issued an order to guarantee the prompt provision of public services. This program, which is being carried out by several ministries, intends to improve good governance and guarantee that residents have easy access to necessary services. The Chief Secretary stressed the significance of providing 428 public services across 32 departments within the allotted time frame in a thorough letter sent to department secretaries, revenue divisional commissioners, and district collectors. He reaffirmed the government’s commitment to delivering services to citizens’ doorsteps by emphasizing that prompt service delivery is a fundamental component of good governance.
Department heads have been given instructions to evaluate the state of service delivery at the moment and take care of any failures or delays. Officials that don’t fulfill deadlines will be held accountable. In order to provide smoother delivery mechanisms and simplify operations, all departments have been instructed to implement Government Process Reengineering (GPR) for the specified services. Under the ORTPSA, a Senior Officer has been assigned to oversee the implementation process as the Nodal Officer from each department. During field trips, secretaries must also do sporadic inspections to ensure that services are being provided on schedule. The percentage of compliance will be monitored, and reports on both on-time and late service delivery must be produced.
At the departmental and district levels, monthly evaluations of service delivery accomplishments will be carried out. In order to guarantee compliance with the ORTPSA timeframes, collectors have been assigned the responsibility of giving the performance evaluation of their districts first priority. In the event that services are refused or delayed, the Act gives individuals a way to complain. Complaints may be submitted to the Appellate Authority first, and then to the Revisional Authority if they remain unresolved. Chief Secretary Ahuja emphasized that these directives must be carried out honestly and in a way that upholds residents’ rights to prompt and efficient services. In terms of improving accountability and guaranteeing sound governance throughout Odisha, the effort is a positive move.
