Dikhyaa Mohanty 
The Housing & Urban Development Department has declared a “Dedicated Special Drive” to settle all outstanding complaints across all Urban Local Bodies (ULBs) in the State, marking a significant step towards enhancing citizen-centric urban government. The five-day drive, which is planned for July 21–25, 2025, will concentrate on promptly addressing citizen complaints via a variety of platforms, such as the Jana Sunani, the Centralized Public Grievance Redress and Monitoring System (CPGRAMS), ULB-level helpdesks, and other channels of communication.
Executive officers of municipalities and NACs, as well as commissioners of municipal corporations, have been instructed to organize the required teams, expedite grievance-handling procedures, and guarantee that all backlog grievances are resolved within this time frame. Through the prompt resolution of problems pertaining to waste management, drainage, street lighting, sanitation, water supply, building plan approvals, and other civic services, this initiative seeks to rebuild public trust and reflects the State Government’s unwavering commitment to responsive and accountable urban service delivery.
Additionally, by July 29, 2025, the Department has directed all ULBs to submit an Action Taken Report (ATR) detailing the number of grievances settled, system-level enhancements implemented, and public input obtained. “This special drive is part of our continued efforts to deliver quality services and ensure last-mile governance in urban areas,” said a top Department official speaking about the project. Residents are urged to monitor official communication channels or stop by their local ULB office for more details.
