Akankshya Mahapatra 
Smart queue management system has been introduced at 15 Regional Transport Offices (RTOs) by the Odisha government. The system will now ensure better customer engagement and less waiting time catalysing higher customer satisfaction.
The facility has been implemented with an initial investment of Rs 2.18 crore in 15 RTOs. Work is underway in another 13 RTOs.
It is hassle-free and robust for end-to-end automation to manage queues of customers using different services. The system simplifies and speeds up the process of issuing licenses, registering vehicles and paying taxes,” said Additional Transport Commissioner (Tech) Dhananjaya Senapati.
According to the system, a token is generated at the office once applicants enter to avail services. There is no need to queue as there would be a display system at all counters to announce token numbers. The applicants can know the approximate waiting time to use the service through predictions of the system. Citizens will receive a notification for their service.
The system was originally introduced in Bhubaneswar. After its success, it was implemented in Cuttack (Track), Balasore, Bhadrak, Angul, Ganjam, Sambalpur, Rourkela, Balangir, Dhenkanal, Keonjhar, Bargarh, Jharsuguda, Deogarh and Sonepur. The system will soon be lanched in several other RTOs across the state.
