Odisha Govt To Provide Revenue Services To People Via WhatsApp

Revenue and Disaster Management Minister Suresh Pujari told reporters on Wednesday that the agency has digitized its services so that people may easily use them from home. In the past, when citizens visited revenue offices, authorities would frequently demand money from them. The government has shifted the majority of its services online in an effort to end these abuses, and it is now making them even more accessible by launching a WhatsApp chatbot, he added.

Citizens will be able to apply for resident certificates, income certificates, caste certificates, and other papers using the chatbot. Additionally, users will be able to monitor the real-time status of their apps. If there are any delays, authorities will have to explain themselves, and any misconduct will be strictly punished. Pujari said that users will be able to use the chatbot on the site to report any instances of bribery.

Citizens may use WhatsApp’s round-the-clock service to file petitions and grievances pertaining to land disputes, and officials will address them within a certain amount of time. Tomorrow, Chief Minister Mohan Charan Majhi is scheduled to launch the WhatsApp service.