According to a survey conducted across 339 districts in India, 56% of respondents said they frequently experience call dropouts and dropped connections, according to a report released on Monday by online platform LocalCircles. The survey found that 82% of people have used data or wifi calls to get around network problems.According to the survey, “56% of citizens report having serious call connect and call drop issues.”
In response to the question of how many of their mobile phone calls experienced a bad connection or call drop issues in the previous three months, 37% of respondents stated that 20–50% of their calls did. There were 8,364 responses to the question about call connection and drop. 91% of those surveyed said they encounter the issue, and 56% said it is particularly severe in their situation.
Over 31,000 people responded to the survey, which focused on call quality, with 42% coming from Tier 1, 31% from Tier 2, 27% from Tier 3, 4 and rural districts, according to the report. The quantity of responses to each question, however, varied. In response to a question about the problems users of mobile voice services had the most in the previous three months, 45% of respondents mentioned “call drops” and 42% mentioned “call connect failures.”
In spite of a poor connection, 78% of respondents to the survey say they have never had an automatic call drop within 30 seconds. According to the report, a total of 82% of residents with access to data or wifi frequently make data or wifi calls because they have trouble connecting to or remaining connected on a regular mobile network.
By Subhechcha Ganguly