WhatsApp Wonders: Bhubaneswar’s Chatbot Revolution.

Govt. of Odisha founded a seamless way for it's citizen to keep a track of every information on fingertips.

In a world where morning never happened without technology, the world which is embracing the revolutionary transformation of technology and social media. What creative things could you think a government will do with social media? Think beyond because that just happened in the capital of the growing state Odisha.

In a bid to revolutionize urban governance, the Bhubaneswar Municipal Corporation (BMC) is all set to launch a WhatsApp chatbot, a game-changing digital service that will empower city residents to access a wide range of civic services and report grievances on a single, user-friendly platform. By harnessing the power of WhatsApp, the BMC aims to bring civic services to the fingertips of its citizens, making it easier for them to pay property taxes, trade license fees, and even obtain birth and death certificates. The chatbot will also enable residents to report issues and track their resolution, fostering a more transparent and accountable governance system.

The chatbot also enables citizens to report grievances and track their resolution, fostering a more transparent and accountable urban governance system. This initiative is a significant step towards enhancing the citizen experience and promoting smart governance in Bhubaneswar. By leveraging the ubiquitous WhatsApp platform, BMC aims to reach a broader audience and make civic services more accessible, convenient, and efficient. As Mayor Sulochana Das aptly puts it, “BMC is endeavouring for smart solutions to provide better facilities to its citizens for better community participation in the city development”.

The chatbot is part of BMC’s broader efforts to harness technology and innovation to improve urban governance and citizen services. With this pioneering initiative, Bhubaneswar is poised to set a new benchmark for smart cities in India. The WhatsApp chatbot is expected to streamline civic services, reduce bureaucratic hurdles, and promote citizen engagement. With this pioneering initiative, the BMC is poised to set a new benchmark for urban governance in India.

Imagine having access to a plethora of civic services at your fingertips! With this innovative chatbot, residents can pay property taxes, trade license fees, and user fees for services like birth and death certificates with ease. But that’s not all – citizens can also report grievances and track their resolution, ensuring a more transparent and accountable governance system.

The chatbot takes it a step further by incorporating a market and vending zone rental collection application. Local vendors can now pay their dues without the hassle of visiting BMC offices, saving time and effort. This forward-thinking initiative is poised to transform the way citizens interact with civic services, making Bhubaneswar a shining example of smart governance.

Bhubaneswar is on the cusp of a revolutionary transformation, and the Bhubaneswar Municipal Corporation (BMC) is at the forefront of this change. By integrating financial transactions and grievance redressal into a single platform, the BMC is poised to simplify civic interactions and elevate service delivery for its residents.

The timing of this initiative couldn’t be more opportune, as Bhubaneswar is gearing up for a slew of development projects. Urban Development Minister Krishna Chandra Mohapatra has announced plans to construct more ring roads and overbridges in the city, which will not only enhance connectivity but also give the city a much-needed infrastructure boost.

The BMC’s WhatsApp chatbot service is a shining example of the city’s commitment to innovation and citizen-centric governance. By leveraging the ubiquitous WhatsApp platform, the BMC aims to reach a broader audience, making civic services more accessible, convenient, and efficient. As Mayor Sulochana Das aptly puts it, “BMC is endeavouring for smart solutions to provide better facilities to its citizens for better community participation in the city development”.

As Bhubaneswar continues to evolve into a smart city, the BMC’s pioneering initiatives are setting a new benchmark for urban governance in India. By harnessing technology and innovation, the BMC is creating a more responsive, transparent, and accountable governance system, one that truly puts the needs of its citizens first.

Not just digitally, a physical makeover for Bhubaneswar is also on planning. Earlier mayor Sulochana Das also said the planning is ok the way for proper planned market corridors and facilitate the street vending zone. As we see our capital is on the way for not just digitally but physical developmental boost.

Subscribe to our Newsletter