Subhechcha Ganguly 
In a move aimed at strengthening passenger convenience, transparency, and uniformity across Indian airlines, the government has directed carriers to ensure that at least 60% of seats on every flight are provided without any additional charge. The Ministry of Civil Aviation announced that this step is intended to guarantee fair access for all passengers.
Until now, only a limited number of seats were offered free during booking or check-in. The new directive also states that passengers booked under the same PNR should be seated together, with adjacent seating to be given preference.
Additionally, airlines have been instructed to adopt clearer, passenger-friendly policies for transporting sports equipment, musical instruments, and pets, while adhering to safety norms. Strict compliance with passenger rights—especially in cases of delays, cancellations, and denied boarding—has been emphasized.
Airlines must also prominently display passenger rights on their websites, mobile apps, booking platforms, and airport counters, along with sharing information in regional languages to improve awareness and accessibility.
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