Dikhyaa Mohanty 
At the 15th session of the Chief Minister’s Grievance Hearing Program, Chief Minister Mohan Charan Majhi personally heard concerns from Keonjhar district people at the Grievance Cell at Unit-2, Bhubaneswar, on Monday. He was accompanied in the day-long exercise by eight top cabinet ministers, demonstrating the government’s dedication to direct civilian involvement.
12,950 complaints have been filed on the platform, which was created to provide regular people with direct access to the state’s highest leadership. Of those, 12,371—nearly 96%—have already been settled. The remaining 579 cases are being processed. According to officials, the Chief Minister still gives departments rapid directions based on the urgency and kind of each complaint. This approach has greatly increased public trust.
The Chief Minister first went outside, as is now traditional, to greet the 34 people with disabilities and chronic illnesses who had been waiting since early in the morning. He spoke with each of them, gathered their petitions, and instructed authorities to act quickly. He heard cases that were pre-registered within the Grievance Cell, including one woman who came just to express gratitude after his intervention settled a long-standing issue for her. The Chief Minister also personally attended to and reassured a number of worried complainants.
Later, in an interview with reporters, Chief Minister Majhi reaffirmed that his administration is “a people’s government” dedicated to guaranteeing that every person has access to opportunity, assistance, and basic services. He stated that in order to guarantee that the majority of problems are settled without requiring residents to come to Bhubaneswar, collectors from all districts have been directed to hold frequent grievance hearings at the local level.
