Dikhyaa Mohanty 
The “Ama Sathi” chatbot, which is based on WhatsApp, will be upgraded by the Revenue and Disaster Management Department to make it more user-friendly and citizen-focused, authorities said on Sunday. Revenue and Disaster Management Minister Suresh Pujari presided over a high-level review meeting at Lok Seva Bhawan when the decision was made.
The meeting’s main goal was to improve the chatbot’s functionality so that residents could simply file complaints and receive prompt support. Tehsildars and other concerned personnel would be able to respond quickly to complaints via WhatsApp thanks to the improved system. “The Revenue Minister and the Additional Chief Secretary will also have access to all complaint-related procedures,” authorities stated.
The Revenue Department will hire specific personnel to assist the effort, and the process of providing revenue services via WhatsApp will be expedited. Public input will be requested following the rapid handling of urgent issues. The conference also resolved to use the chatbot to teach new OAS and ORS officers on revenue services and grievance redressal at the Revenue Officers’ Training Institute (ROTI). To increase administrative effectiveness, all Tehsildars and revenue officials in the state will undergo virtual training in the upcoming days.
“The Revenue Department is committed to making revenue services easily accessible to the public,” said Additional Chief Secretary, Revenue and Disaster Management Department, Dr. Arabinda Kumar Padhee. Senior officials of the department were present at the meeting.
